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GET TO KNOW OUR ITMS (INTERACTIVE TELLER MACHINES)

Modern banking with a human touch

What Is an ITM?
An ITM is a next-generation ATM that connects you to a live teller via secure video. You can complete most in-branch transactions with extended hours and minimal wait time.
 
What You Can Do at an ITM
  • Withdraw and deposit cash
  • Make loan payments
  • Transfer funds
  • Get account assistance
  • Speak with a live teller
Why Members Love ITMs
  • Shorter wait times
  • Extended service hours
  • Face-to-face support
  • Convenient and secure
Find an ITM
Schedule an Appointment

Smarter Banking. Friendlier Service. On Your Schedule.

Our Interactive Teller Machines (ITMs) combine the convenience of self-service banking with the personal touch of real people, giving you the best of both worlds. From the moment you arrive, you’re supported every step of the way.

Support from Start to Finish

When you use an ITM, you’re never on your own.
 
  • A live, in-branch human concierge is available to greet you, help you check in, and walk you through the ITM experience step by step
  • The concierge can assist you from your first screen tap all the way through completing your transaction
  • Once connected, a friendly live teller appears on screen to complete your transaction and answer questions in real time
 
This two-layer support—in-person guidance plus live teller service—ensures your experience is smooth, comfortable, and stress-free.
 
Friendly Faces, Real Help
Our ITMs are powered by people who care.
 
  • Speak with a knowledgeable teller face-to-face via video
  • Ask questions and receive personalized assistance
  • Enjoy a welcoming, judgment-free environment
  • Perfect for first-time users or anyone who prefers extra support
 
Whether you like to move quickly or want a little help along the way, we’ve got you covered.

What Can You Do at an ITM?

ITMs offer more features than a traditional ATM, including:
 
  • Withdraw cash
  • Deposit cash and checks
  • Transfer funds between accounts
  • Check balances and recent transactions
  • Make loan payments
  • Receive real-time assistance from a live teller
  • Get hands-on help from our in-branch concierge=
It’s full-service banking made easier.
 
Designed for Convenience 
 
ITMs are built around your lifestyle:
  • Extended hours beyond traditional teller windows
  • Shorter wait times
  • Easy-to-use touch screens
  • Drive-up and walk-up access (where available)
  • Ideal for busy schedules and quick stops
 
Safe, Secure, and Simple 🔒
 
Your security comes first:
  • Encrypted, secure connections
  • Private video interactions
  • Card and PIN protection
  • Clear on-screen instructions
 
And if you ever need help, your concierge and live teller are right there.

Try an ITM Today!

Whether it’s your first visit or your fiftieth, our team is ready to make your ITM experience easy and comfortable. Stop by, say hello, and see how simple modern banking can be—without losing the personal touch.
 
ITMs are just one more way we’re making banking easier, friendlier, and built around you.

Find an ITM

Schedule an Appointment

Schedule an Appointment
1700 Robin Hood Road
Richmond, VA 23220

Banking should feel easy,
and with us, it is.

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(804) 359-8754

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If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 804-359-8754 for assistance. All products and services available on this website are available at all RVA Financial Federal Credit Union full-service locations.