Digital Banking Support

Your Digital Banking Health Hub

Welcome to your one-stop shop for digital banking support! Whether you’re getting started with our mobile app, managing your account on the go, or just want tips to keep your information secure, we’re here to help every step of the way.

Download the Mobile App

Access your accounts anytime, anywhere.

iPhone & iPad (iOS):
Download from the Apple App Store
Android Devices:
Download from Google Play

App Setup Guides

First-Time App Setup (iOS & Android)

Getting started is easy:

Download the app from your device’s app store
Open the app and select “Enroll” or “Register”
Enter your member/account information
Create your username and password
Set up security questions and authentication
Log in and start banking!

Login & Device Troubleshooting

Trouble Logging In?

Try these quick fixes:

Double-check your username and password
Make sure Caps Lock is off
Reset your password using “Forgot Password”
Update your app to the latest version
Restart your device

If your account becomes locked after multiple attempts, our Member Support Team is happy to help.

Device or App Issues

If the app isn’t working as expected:

Ensure your device’s operating system is up to date
Check your internet or Wi-Fi connection
Close and reopen the app
Delete and reinstall the app (your data is safe!)
Confirm notifications and permissions are enabled in device settings

Digital Security & Protection

Your security is our top priority.

Best Practices to Stay Safe

Never share your username, password, or verification codes
Use strong, unique passwords
Enable biometric login (Face ID / Fingerprint)
Log out when using shared devices
Keep your contact info up to date so we can alert you quickly

Multi-Factor Authentication (MFA)

For added protection, you may be asked to verify your identity when:

Logging in from a new device
Sending transfers
Updating personal information

You’ll receive a one-time code via text, call, or secure message, just follow the prompt to continue.

Transfers, Alerts & Statements

Account Transfers

Move money easily between accounts or to other members:

Select Transfers
Choose the accounts
Enter the amount and date
Confirm with authentication

Alerts & Notifications

Stay in the know with customizable alerts:

Balance updates
Deposits & withdrawals
Payment reminders
Security notifications

Manage alerts anytime within Settings in the app or online banking.

eStatements & Documents

Go paperless and access your statements securely:

- View and download monthly statements
- Access tax documents
- Reduce paper clutter and stay organized

We’re always here for you.

Member Support: (804) 359-8754

Hours: 24HR

Or stop by a branch, we’re happy to walk you through digital banking in person!

Digital Confidence Starts Here

Our Digital Banking tools are designed to make your life easier, safer, and more convenient, because managing your money should feel empowering, not intimidating.

1700 Robin Hood Road
Richmond, VA 23220

Banking should feel easy,
and with us, it is.

Download Mobile App
Android | iPhone

Call anytime 24/7
(804) 359-8754

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with your mobile device.

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If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 804-359-8754 for assistance. All products and services available on this website are available at all RVA Financial Federal Credit Union full-service locations.