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GET TO KNOW RiVA

Get to know RiVA (Ree-vah), Our Friendly ITM!

Our Interactive Teller Machines (ITMs) combine the convenience of self-service banking with the personal touch of real people, giving you the best of both worlds. From the moment you arrive, you’re supported every step of the way.

What Is an ITM?

An Interactive Teller Machine looks similar to an ATM, but it does much more. With an ITM, you’re connected to a live teller via secure video who can assist with most everyday banking transactions, just like inside the branch.

But that’s not all.

Support from Start to Finish

When you use an ITM, you’re never on your own.

  • A live, in-branch human concierge is available to greet you, help you check in, and walk you through the ITM experience step by step
  • The concierge can assist you from your first screen tap all the way through completing your transaction
  • Once connected, a friendly live teller appears on screen to complete your transaction and answer questions in real time

This two-layer support—in-person guidance plus live teller service—ensures your experience is smooth, comfortable, and stress-free.

Friendly Faces, Real Help

Our ITMs are powered by people who care.

  • Speak with a knowledgeable teller face-to-face via video
  • Ask questions and receive personalized assistance
  • Enjoy a welcoming, judgment-free environment
  • Perfect for first-time users or anyone who prefers extra support

Whether you like to move quickly or want a little help along the way, we’ve got you covered.

What Can You Do at an ITM?

ITMs offer more features than a traditional ATM, including: 

  • Withdraw cash
  • Deposit cash and checks
  • Transfer funds between accounts
  • Check balances and recent transactions
  • Make loan payments
  • Receive real-time assistance from a live teller
  • Get hands-on help from our in-branch concierge

It’s full-service banking made easier.

Designed for Convenience

ITMs are built around your lifestyle:

  • Shorter wait times
  • Easy-to-use touch screens
  • Drive-up and walk-up access (where available)
  • Ideal for busy schedules and quick stops 

You bank when it works best for you.

Safe, Secure, and Simple

Your security comes first:

  • Encrypted, secure connections
  • Private video interactions
  • Card and PIN protection
  • Clear on-screen instructions

And if you ever need help, your concierge and live teller are right there.

Try an ITM Today!

ITMs are just one more way we’re making banking easier, friendlier, and built around you.

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1700 Robin Hood Road
Richmond, VA 23220

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and with us, it is.

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If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 804-359-8754 for assistance. All products and services available on this website are available at all RVA Financial Federal Credit Union full-service locations.