CU24 ATMs no longer surcharge-free as of January 28, 2018

RVA Financial remains a part of the surcharge-free CO-OP Shared ATM network, available throughout the United States and even in other parts of the world. There are also ways to access your cash without even having to locate a CO-OP Shared ATM. The best way to get cash out of your RVA Financial account is to use your debit card to pay a merchant, such as Target, Food Lion, or Walmart. The payment terminal will ask if you would like cash back with your transaction when you use your debit PIN to pay, and there is no surcharge to receive cash back in this manner.

 

Password requirements for It’s Me 247 online banking are changing

Our online banking is undergoing a security upgrade! This exciting change will expand the limit on the length for your online banking password from 10 to 256 characters on March 11, 2018, which is great news for our online banking security.

However, this change may require you to change your password if you are currently in the habit of typing more than 10 characters for your password. Beginning March 11, those characters will now be counted and your password will be incorrect (remember, passwords must be between 8-10 characters now, but some of you are typing extra characters!)

A password longer than 10 characters that is entered on March 11, 2018 will not be able to access Online Banking and must be changed on that date. Prior to the change, you may notice a message in It’s Me 247 letting you know there’s an issue with your password length. If you see this message and must change your password on March 11, use the “I forgot my password” link in It’s Me 247 Online Banking and follow the prompts to create a new password. If you need assistance changing your password, contact the credit union.

 

Additional Login options for It’s Me 247 online banking

Later this year, we will release an update to our mobile apps on the iTunes App Store for iPhone and the Google Play Store for Android that will allow you to login using not only your password, but also your fingerprint, voice, or face! To use these new login features, ensure you are downloading and installing all of our app updates. Once the feature is rolled out, you will see options to enroll when you open the app.